Had a bad experience today, at my beloved Maplecrest, so since I always praise them to the sky (and back), I thought that I should be fair and tell of today's lousey experience!
I took the Town Car in for a 1,000 mile oil change. I actually have 1,500 miles ~ but anyhow, I like to dump the oil at the first 1,000 miles because 90% of the driving is stop & go & stop & go, all under 30 M.P.H.
That said, I arrive and am greeted by a new service writer (that does not know I am anal retental fussy worry-wort highly nervous consumer)as the other guys do. Okay let's make the best of it, I think. I tell him I want an oil change & filter and that I have 1,500 miles on it. He replies, "You want the 5,000 mile service then?" No, I say, just a simple oil & filter change" ~ Okay, he writes up the work order and I go to the waiting lounge, to see today's snacks. Bagels & Cream Cheese or Dunkin' Donuts. Coffee. I just take a coffee, and go around the different departments saying HI to everyone as I have not been there since delivery on April 10th. After like 15 minutes, I see my car crusin' into the service area, with a totally new guy (technician) driving it. Oy Vey, a new tech, also? I go to grab a bagel and return only to see him removing my wheels!!!! WTF is this? So, I go into the shop area and ask him. He says, "It's a 5,000 mile service, we rotate the tires at 5,000 miles" ~ I tell him to leave the tires where they are and the the car has only 1,000 miles on it and I only want an oil/filter change. Okay, he puts back on the lug nuts & center caps. He procedes to put her up on the lift. For reasons UNknown to me, the back trunk is open! The car is going up, up, up and the open trunk lid is getting close to the overhead florescent light, with less than a foot to go, Sandy yells STOP, the trunk lid is gonna hit the light! He stops her immediately, and says "Thanks!" ~
I leave the shop area to return to the service desk area, and promptly get told by "Mr. New" that I am not allowed in there. {But wait....I've been allowed in there since you were kicking your crib's bars, is what I was thinking.....but said nothing. I rob a full set 2004 sales brochures and nearly choak down the gigantic 1 pound bagel.
Shortly, and more nervous than ever, I return to the shop. greenKIN is all done, and still on lift, tech is doing the paperwork. (It's no charge for 4 years for anything - but paperwork still has to be done). Tech, now in car getting ready to back off lift, but accidentally inches forward, bumping front bumper into metal piece. Sick at this I leave him be and he gets it off. Outside now, I look at it. It's got a 2" perfectly vertical scratch on the fascia of the front bumper. It's a light scratch, like only in the clearcoat. Blood pressure is allready at 170 over 90 so I say nothing & leave for the 9 mile ride home. At home, I worked on it for 30 minutes, using my super great home remedies and removed it perfectly after 30 minutes of REAL work. Combination of Vanilla Extract (food stuff), Safety Kleen (brand) hand glaze, finely crushed - to power - consistency of pure chalk-board CHALK, and Q-tips and finally my Sovereign by Pinnacle wax.
These two new guys gotta go. The sooner the better. I give them 1 month from today, or November 17th.
Had it been my first experience at Maplecrest - I'd never go back, but I am in my 18th year there, & I've seen their type come and go over the years, but NEVER 2 at the same time!! Geeez
I took the Town Car in for a 1,000 mile oil change. I actually have 1,500 miles ~ but anyhow, I like to dump the oil at the first 1,000 miles because 90% of the driving is stop & go & stop & go, all under 30 M.P.H.
That said, I arrive and am greeted by a new service writer (that does not know I am anal retental fussy worry-wort highly nervous consumer)as the other guys do. Okay let's make the best of it, I think. I tell him I want an oil change & filter and that I have 1,500 miles on it. He replies, "You want the 5,000 mile service then?" No, I say, just a simple oil & filter change" ~ Okay, he writes up the work order and I go to the waiting lounge, to see today's snacks. Bagels & Cream Cheese or Dunkin' Donuts. Coffee. I just take a coffee, and go around the different departments saying HI to everyone as I have not been there since delivery on April 10th. After like 15 minutes, I see my car crusin' into the service area, with a totally new guy (technician) driving it. Oy Vey, a new tech, also? I go to grab a bagel and return only to see him removing my wheels!!!! WTF is this? So, I go into the shop area and ask him. He says, "It's a 5,000 mile service, we rotate the tires at 5,000 miles" ~ I tell him to leave the tires where they are and the the car has only 1,000 miles on it and I only want an oil/filter change. Okay, he puts back on the lug nuts & center caps. He procedes to put her up on the lift. For reasons UNknown to me, the back trunk is open! The car is going up, up, up and the open trunk lid is getting close to the overhead florescent light, with less than a foot to go, Sandy yells STOP, the trunk lid is gonna hit the light! He stops her immediately, and says "Thanks!" ~
I leave the shop area to return to the service desk area, and promptly get told by "Mr. New" that I am not allowed in there. {But wait....I've been allowed in there since you were kicking your crib's bars, is what I was thinking.....but said nothing. I rob a full set 2004 sales brochures and nearly choak down the gigantic 1 pound bagel.
Shortly, and more nervous than ever, I return to the shop. greenKIN is all done, and still on lift, tech is doing the paperwork. (It's no charge for 4 years for anything - but paperwork still has to be done). Tech, now in car getting ready to back off lift, but accidentally inches forward, bumping front bumper into metal piece. Sick at this I leave him be and he gets it off. Outside now, I look at it. It's got a 2" perfectly vertical scratch on the fascia of the front bumper. It's a light scratch, like only in the clearcoat. Blood pressure is allready at 170 over 90 so I say nothing & leave for the 9 mile ride home. At home, I worked on it for 30 minutes, using my super great home remedies and removed it perfectly after 30 minutes of REAL work. Combination of Vanilla Extract (food stuff), Safety Kleen (brand) hand glaze, finely crushed - to power - consistency of pure chalk-board CHALK, and Q-tips and finally my Sovereign by Pinnacle wax.
These two new guys gotta go. The sooner the better. I give them 1 month from today, or November 17th.
Had it been my first experience at Maplecrest - I'd never go back, but I am in my 18th year there, & I've seen their type come and go over the years, but NEVER 2 at the same time!! Geeez
