Oh...thats bad, haha. I say take the seat out and visually inspect everything! MAKE sure you don't got a stupid quarter stuck in the track or something...I've seen it before! Penny got stuck....cost our good customer 658 dollars to buy an entire track because we couldn't find a used on, you can't buy the track seperate, and he really really wanted to fix it because his wife was short and he was tired of getting yelled at. LMao