Well, yesterday I went back to Maplecrest, and had a very nice, quiet little talk with the service manager about what had taken places, especially pertaining to my losing the no-charge 5,000 mile servicing. I didn't mention the small scratch in the front bumper, as I got rid of that, and it's gone!
The service manager called in the service writer or consultant. In front of me he said the following (I blushed, and was embarassed}....
"Luegi, Sandy here goes back with us to 1986. He is not only a great customer, a loyal customer, but also a good friend to the dealership. However, Sandy is also a one in a million kinda guy. No matter what you might say to him, he'll never get angry, nor raise his voice, and never make YOU look bad in front of others. Sandy has my permission to go anywhere he wants within the boundries of this dealership, yes he may walk into the shop, if or when he sees a reason to do so. Personally, I know that he will only go into the shop when he deems it necessary, not just to hang-out. Even Steve {that's the owner) has an open-door policy for Sandy. We advertise on the Mark VIII club's board, because Sandy asked us to. We take out a full page advertisment in his Synagogue's annual membership issue at the Jewish New Year. Sandy is like Royality here. He has earned it. Furthermore, I request that you remove the work order from the computer, as though it never happened. Sandy has offerred to pay the $19.95 for the oil change & filter - but I have waved that, as well. We will absorbe the internal cost on that W.O. {Work Order}. When or if Sandy brings in his car for service, he needs no appointment, write up everyone else, first, and when they leave, Sandy's car come in first. If he has to leave it and Steve is here, he can have Steve's demo {Jaguar XJ "R" Vanden Plas} if it's okay with Steve. Otherwise, he gets my car {Town Car Cartier}. Do you understand" ~
{Luegi said he did and he was sorry for the problem} - I in turn said that I too understood, and wished him well in his new posistion at the dealership. We shook hands and I bought him lunch off of the snack wagon. The service manager & I walked to greenKIN and I thanked him. He said that he meant every word of it. {He has also been to my house}. He further said that if I wanted my car washed I could pull it around back, but he knows that only I wash my cars, but he made the gesture, non-the-less.
Things are great again. Lexus? Naw, Maplecrest Lincoln, always.
The service manager called in the service writer or consultant. In front of me he said the following (I blushed, and was embarassed}....
"Luegi, Sandy here goes back with us to 1986. He is not only a great customer, a loyal customer, but also a good friend to the dealership. However, Sandy is also a one in a million kinda guy. No matter what you might say to him, he'll never get angry, nor raise his voice, and never make YOU look bad in front of others. Sandy has my permission to go anywhere he wants within the boundries of this dealership, yes he may walk into the shop, if or when he sees a reason to do so. Personally, I know that he will only go into the shop when he deems it necessary, not just to hang-out. Even Steve {that's the owner) has an open-door policy for Sandy. We advertise on the Mark VIII club's board, because Sandy asked us to. We take out a full page advertisment in his Synagogue's annual membership issue at the Jewish New Year. Sandy is like Royality here. He has earned it. Furthermore, I request that you remove the work order from the computer, as though it never happened. Sandy has offerred to pay the $19.95 for the oil change & filter - but I have waved that, as well. We will absorbe the internal cost on that W.O. {Work Order}. When or if Sandy brings in his car for service, he needs no appointment, write up everyone else, first, and when they leave, Sandy's car come in first. If he has to leave it and Steve is here, he can have Steve's demo {Jaguar XJ "R" Vanden Plas} if it's okay with Steve. Otherwise, he gets my car {Town Car Cartier}. Do you understand" ~
{Luegi said he did and he was sorry for the problem} - I in turn said that I too understood, and wished him well in his new posistion at the dealership. We shook hands and I bought him lunch off of the snack wagon. The service manager & I walked to greenKIN and I thanked him. He said that he meant every word of it. {He has also been to my house}. He further said that if I wanted my car washed I could pull it around back, but he knows that only I wash my cars, but he made the gesture, non-the-less.
Things are great again. Lexus? Naw, Maplecrest Lincoln, always.
